Free tool

EU right of withdrawal, automated on Shopify

Give your customers a withdrawal form that actually works, and send the confirmation email the law requires, without paying for an app or hiring a developer.

Download the guide (PDF)Read it online

Free, no email required. Prefer to skip the manual build? Download the ready-made .flow file and import it straight into Shopify Flow.

What is included

A working withdrawal form your customers can actually submit, with name, order number and email
An instant automated confirmation email, which is what the directive requires you to send
A branded email template you can drop straight into Shopify
Exact field mappings and screenshots for every step, in a PDF guide

What you need

A Shopify store on any plan that includes Shopify Flow
Shopify Forms, which is free
About an hour, and no developer

Notification only, for now

This version handles the withdrawal request and its confirmation. It does not initiate refunds automatically. You review the order and refund it yourself, which is how most merchants want it anyway.

Questions

What does EU Directive 2023/2673 actually require? Among other things, that consumers can exercise their right of withdrawal easily, and that you acknowledge the request without delay. A contact form with no confirmation does not satisfy the second part.: Among other things, that consumers can exercise their right of withdrawal easily, and that you acknowledge the request without delay. A contact form with no confirmation does not satisfy the second part.
Does this process refunds automatically?
No, and that is deliberate. This handles the notification step: the customer submits, the confirmation goes out immediately, and you stay in control of reviewing the order and issuing the refund yourself.: No, and that is deliberate. This handles the notification step: the customer submits, the confirmation goes out immediately, and you stay in control of reviewing the order and issuing the refund yourself.
Is it really free? Yes. The blueprint is free, and it is built entirely on free Shopify apps. There is no paid app in the chain and nothing to subscribe to.: Yes. The blueprint is free, and it is built entirely on free Shopify apps. There is no paid app in the chain and nothing to subscribe to.
Why give it away? Because it is how most people find us. If it saves you an afternoon, you may remember us when you need eMAG research.: Because it is how most people find us. If it saves you an afternoon, you may remember us when you need eMAG research.
Do you offer this for platforms other than Shopify? Not today. The blueprint depends on Shopify Forms and Shopify Flow specifically.: Not today. The blueprint depends on Shopify Forms and Shopify Flow specifically.

Get the blueprint

The full PDF guide, with screenshots and field mappings for every step. Instant download, no email required.

Download the guide (PDF)

Questions about it? Contact us.